Train your employees with HTL and sign the internship agreement

Agile and Digital Project Management

180 days

• Introduction to Agile
• Agile Transformation of an Organization
• Agile Frameworks and Methodologies
• Selecting the Right Agile Methodology and Designing PMO
• Business Agility and Tools in Agility
• Digital Project Management and Waterfall mode
• XP, Hybrid and Bimodal Methodologies

Business Process Management

180 days

• Introduction to BPM: The Process Lifecycle
• Process Identification and Enterprise Architecture
• Essential Process Modeling: BPMN Fundamentals
• Advanced Process Modeling: Exceptions, Sub-processes and Choreography
• Process Discovery: Interviews, Workshops and Automated Discovery
• Process Mining at Scale: Celonis, Signavio and Object-Centric Mining
• Process Analysis and Redesign
• Hyperautomation: RPA and Process Automation (UiPath, Power Automate)
• Generative AI and Agentic Process Mining
• Global BPM Careers: Certifications, Case Studies and the Junior Analyst Market

Customer Service

180 days

• Foundations of Customer Service and the Customer Experience
• Effective Communication: Verbal and Non-Verbal Skills
• Omnichannel Support: Chat, Email, Social Media and Apps
• CRM and Helpdesk Tools: Salesforce, Zendesk and Freshdesk
• AI Copilots in Customer Service: Triage and Human Escalation
• EU AI Act Article 50: Chatbot Disclosure Obligations
• Handling Customer Complaints
• Presenting a Professional Image, On-Screen and In Person
• Customer Experience Metrics: CSAT, NPS and CES
• Working in Customer Service: Job Market and Junior Portfolio

Design Thinking

180 days

• Introduction to Design Thinking
• Explore phase
• Empathise phase
• Experiment phase
• Engage phase
• Evolve phase

Events Management

180 days

• The international events ecosystem: MICE, associations and the global circuit
• Association and Conference Management: PCOs and Bidding
• Event Design and Experience Architecture
• Sponsorship, commercial strategy and budgets
• Sustainable event management and ISO 20121:2024
• Event Technology and the Platform Stack
• AI in Events
• Event data, measurement and ROI
• Data protection for events (GDPR)
• Event safety, security and duty of care

Human Resources Management

180 days

• Foundations of People Operations: The Employee Lifecycle
• Talent Acquisition and Skills-Based Hiring
• Selection, Structured Interviewing and Algorithmic Bias
• Onboarding and Employee Experience in Distributed Teams
• HR Technology and People Analytics
• Compensation, Benefits and Pay Transparency
• Performance Management and Employee Development
• Data Protection and AI Governance in HR

Organizational Behavior

180 days

• What is Organizational behavior
• Fundamentos del comportamiento
• Implicaciones globales
• Las actitudes y la satisfacción en el
• La personalidad y los valores
• Leadership

Personal Assistant

180 days

• Overview for the new Administrative assistant and
• Telephone usage
• Mail Services
• Shipping
• Travel Arrangements
• Meetings

Real Estate Management

180 days

• El mercado inmobiliario. Terminología
• Producción inmobiliaria y consultoría
• La promoción
• Conclusiones
• Valuation
• Buying

Sales Techniques

180 days

• Introduction to Modern B2B and B2C Selling
• Understanding Value: What Customers Actually Buy
• Building a Sales Framework: Qualifying and Prioritizing Opportunities
• The Art of Consultative Selling: Goals, Problems and Solutions
• Understanding the Client: Discovery, Mapping and the Client's Problem
• Root-Cause Analysis for Sales: From Symptom to Solution
• Social Selling and LinkedIn Prospecting for B2B
• CRM, Pipeline Management and AI-Assisted Sales Tools
• Enterprise and Cross-Border B2B Selling
• Global Sales Careers: Certifications and the Junior Analyst Market

SAP Management

180 days

• Customizing Organizational Structure
• Defining the Chart of Accounts
• Gestión de Pagos y Cobros
• Defining Tolerance Groups for Accounts
• Customizing a Cash Journal
• Defining FI Accounts Receivable and

Supply Chain Management

180 days

• Supply chain fundamentals for European SMEs
• Demand forecasting and inventory management
• Purchasing and Supplier Management
• Warehouse operations and WMS
• Transport modes, Incoterms 2020 and freight documentation
• EU customs and security filings
• Green compliance in the supply chain
• EU road transport rules
• Data and KPIs for supply chain
• Risk, resilience and entry-level careers in Europe

Sustainable Management

180 days

• Introduction
• Concepts of sustainability. Energy and Industry
• Concepts of sustainability. Food and population
• La implementación de un modelo de negocios
• Reducing the impact of transport
• Reducing the impact of warehousing

Communication Skills

180 days

• English as the language of work: register, clarity and the non-native advantage
• Business email and written requests across time zones
• Async-first communication in distributed teams
• Listening and checking understanding in a second language
• Meetings across time zones: agenda, facilitation and hybrid equity
• Presenting to an international audience
• Non-verbal communication and camera presence
• Intercultural communication at work in Europe
• Disagreement and negotiation in English
• Accessible, plain and AI-assisted business writing — and the international junior market

Digital Marketing

180 days

• Digital Marketing Strategy for Business
• SEO and Generative Search: Ranking in the Age of AI Overviews and GEO/AEO
• Paid Media: Google, Meta, LinkedIn and TikTok Ads
• Content, Video and Influencer Marketing
• Marketing Automation and CRM (HubSpot, Klaviyo, Lead Scoring)
• Web, UX and Conversion Optimization
• Modern Analytics: GA4, Attribution and Privacy-First Measurement
• Generative AI in Marketing, Governance and the EU AI Act

Public Relations

180 days

• What public relations is and is not: earned, owned and paid media
• Public opinion, agenda-setting and framing
• Stakeholder mapping and audience research
• Planning a PR campaign: objectives, messages, tactics, evaluation
• Working with journalists across borders: pitching in a multi-language market
• Public affairs and EU advocacy: how Brussels actually works
• Crisis communication and issues management
• Measurement and proving value: Barcelona Principles V4.0
• Generative AI, disclosure and GEO: visibility inside AI answers
• Working in English across the EU: careers, salaries and certifications

Social Media Communications

180 days

• The role across markets: social media work in a multi-country European team
• Reading the European audience honestly: platform mapping and the limits of reach data
• Running a content operation: calendar, asset library, approvals, agencies
• Writing for platforms in English as a lingua franca — and knowing when to localise
• Short-form vertical video as the production core
• Generative AI in the workflow and the EU transparency duty
• Community management, moderation and escalation across languages
• The EU rulebook for brands: DSA, DMA and advertising transparency
• Data, consent and measurement after GDPR, ATT and third-party cookies
• Reporting and platform risk: the monthly report and what to do when a platform changes

Storytelling for Influencers

180 days

• How can I make use of Storytelling
• A radically new toolbox for social Storytellers
• Professional Storytelling with your smartphone
• Understand and implement mobile story genres
• Find the best strategy
• Evaluate your campaigns

Accounting Basics

180 days

• Accounting for a European SME: the framework question
• The balance sheet
• The accounting equation and double-entry bookkeeping
• The income statement
• Inventory valuation: FIFO, weighted average — and why not LIFO
• The cash flow statement
• Reading and using financial ratios
• VAT and e-invoicing across the EU
• Accounting software for European SMEs
• Entry-level accounting careers in Europe, and validating AI-generated numbers

Corporate Finance

180 days

• Corporate Goals, Governance and the Agency Problem
• Time Value of Money and the NPV Rule
• Bond Valuation and the Term Structure of Interest Rates
• Risk, Return and Diversification
• Cost of Capital and WACC
• Best Practice in Capital Budgeting: Real Options and Scenario Analysis
• Strategy, Economic Rents and Market-Value Thinking
• Market Efficiency and Behavioral Finance
• Sustainability Disclosure in Corporate Finance: CSRD, SFDR and ISSB
• AI, Digital Assets and the 2026 Finance Job Market

Cryptocurrencies

180 days

• La tecnología Blockchain
• Algunas medidas jurídicas a nivel
• The New era of encrypted finance
• Traded Assets - Definitions and how
• Tokenomics and Valuation
• The Regulatory Framework

Legal Cannabis Management

180 days

• History of Cannabis
• Cannabis policy models in Europe
• Cannabis Tourism
• Cannabis Pharmacology
• Hemp Oil in the Management of Pain,
• Many Applications of Hemp in Neurological

Legal Management

180 days

• Meaning Nature and Functions of Law
• Types and Classification of Law
• Legal Workplace. People, Process, Place
• Legal Workplace. New developments
• Conceptos Esenciales de Derecho
• Contratos, conceptos básicos

Statistics Basics

180 days

• The nature of statistics
• Variables
• Tables and graphs
• Measures
• Sampling distribution
• Estimation

Artificial Intelligence

180 days

• AI Foundations for Business
• From Deep Blue to ChatGPT: the Transformer Revolution
• Generative AI and LLMs: Capabilities, Limits, Hallucinations
• AI-Powered Productivity and Prompt Engineering for Business
• Enterprise AI: RAG and Private Knowledge Bases
• AI Agents and Business Process Automation
• Multimodal AI: Documents, Images and Audio at Work
• EU AI Act, Governance and Responsible AI

Big Data Analytics

180 days

• Foundations of Data Analytics and the Data Lifecycle
• SQL and Data Modeling
• Python and Data Visualization: From the Table to the Chart That Decides
• Modern Data Architectures: Warehouses, Lakes and Lakehouses
• Data Engineering Basics: ETL/ELT, Quality and Lineage
• Generative AI in Analytics: Copilots and Text-to-SQL
• Data Governance and Compliance: GDPR and the EU AI Act
• Real-Time and Streaming Analytics
• EU AI Act Annex III: High-Risk AI Systems in Data-Driven Decisions
• Sector Case Studies: Finance, Insurance and Retail

Cloud Management

180 days

• Gobierno y Gestión del Riesgo Corporativo
• Cumplimiento y Gestión de Auditoría
• Evolution of Cloud-Fog-IoT Interconnection Networks
• The Survey, Research Challenges and Opportunities in
• Cloud Enabled Body Area Network
• Trust and Access Controls in IoT to Avoid Malicious

Computer Vision in Production and Retail

180 days

• Introduction to Computer Vision
• Introduction to Machine Learning
• Deep Learning. Learning with Neural Nets
• Computer Vision Applications in the IoT
• Use of Computer Vision in Retail
• Use of Computer Vision in Manufacturing
• Challenges in Learning Based Vision

Cybersecurity

180 days

• Security posture
• Incident response process
• Vulnerabilidades
• Nuevo RGPD
• Reconnaissance
• Chasing a User´s Identity

Microsoft Office Basics

180 days

• Your office job in Europe, and the Office you will actually find
• Professional email in English: inbox, calendar, meetings across time zones
• Word 1: the documents an office actually produces
• Word 2: templates, mail merge and reviewing with other people
• Excel 1: real tables of real data
• Excel 2: lookups, pivot tables and the weekly report
• Data entry and data quality
• Working with the company system: ERP, CRM and the suite around it
• Shared files and a team spread over several countries
• PowerPoint, the amount that is actually asked for
• Written office English for a multi-country team
• Getting the job and surviving the first month

Programming Advanced

180 days

• Working in a European codebase: Git, branches and pull requests
• Python as the working language of the European junior
• The data behind the app: SQL and the relational model
• HTTP and REST APIs: Consuming, Building, Documenting
• Automated testing: unit, integration and API tests
• From my machine to production: containers and CI/CD
• Dependencies and the software supply chain
• The EU rules that apply to your code
• AI coding assistants, with judgement
• Typed Backend for the European SME — and Which Language for Which Job

Programming Basics

180 days

• C++
• JavaScript
• Lua

Software Quality Assurance

180 days

• Quality concept and perspectives
• Management and process
• Testing concept and definition
• Testing plan and design
• Test execution and reporting
• Incident management

Web Programming

180 days

• The Web An Overview
• Webpage Markup with HTML5
• Audio, Video and More HTML5
• Styling with CSS
• Forms, PHP, and Form Processing
• Dynamic User Interface with JavaScript

Food & Beverage Service

180 days

• Introduction
• Staff attributes, skills and knowledge
• Food and beverage service areas and equipment
• The menu, menu knowledge and accompaniments
• Beverages – non-alcoholic and alcoholic
• The service sequence (table service)

Front Office Management

180 days

• The guest journey in a branded hotel: standards, shifts and handovers
• Two systems, not one: the PMS and the chain CRS
• Reservations, rates and inventory: how a booking reaches the desk
• After the DMA: direct booking, parity clauses and the OTA relationship
• Borders without stamps: EES, ETIAS and the 90/180 question at the desk
• Guest data under the GDPR: registration, ID checks and CCTV
• Taking payment safely: PCI DSS v4.x at the front desk
• AI at the front desk: chatbots, voice agents and the transparency rule
• Groups, tour operators and package travel law
• Selling from the desk: upselling, rate integrity and the shift from volume to price

Fundamentals of Fashion and Luxury

180 days

• The Global Fashion and Luxury Business
• Fashion Trend Forecasting in the AI Era
• Brand Management for Luxury Houses
• Luxury Marketing and Digital Communication
• The Circular Luxury Economy: Resale and Sustainability
• Quiet Luxury and the Return of Maximalism
• Luxury Enters Hospitality: Brand Experience Beyond Retail
• EU Regulation for Fashion and Luxury: DPP and Green Claims

Graphic Design

180 days

• Foundations: composition, colour and typography
• Colour systems for screens and accessibility
• Typography today: metal type to variable fonts
• Layout and grids: print to responsive
• Figma-first design and collaboration
• Designing for social platforms
• Branding fundamentals
• Generative AI in design practice
• AI transparency and the EU AI Act
• Portfolio, internship practice and career entry

Nutrition and Dietetics

180 days

• Food groups and diets
• Macronutrients food energy
• Phytonutrients as bioactive food components
• Food –based guidance systems
• Assessing and evaluating nutritional status, diets and
• Realfooding

Psychology

180 days

• Cognitive behavioural therapy
• Rational emotive behaviour and interpersonal
• Área de investigación Memoria
• Mindfulness therapy
• Área de investigación Aprendizaje
• Área de investigación Vida afectiva y

Wellness and Beauty

180 days

• Facial cosmetic dermatology
• Skin and cosmeceuticals
• Postsurgical cosmetics
• Facial photoprotection
• Lip cosmetic considerations and eyes
• Troubleshooting problematic ingredients

AutoCAD

180 days

• AutoCAD User Interface
• Drawing Basics in AutoCAD
• Drawing Aids
• Editing Tools
• Multi View Drawing
• Dimensions & Annotations

Industrial Automation

180 days

• Manual de Usuario y Técnico
• Elaboración y Modificación de
• Mantenimiento Preventivo
• User and Technical Manual
• Preparation and Modification of
• Preventive Maintenance

Industrial Electromechanics

180 days

Industrial Safety

180 days

• Safety Culture
• LOTO Protocols
• Personal Protective Equipment
• Communication Skills
• Supply Chain and Logistics Center
• Automated Warehouses

Occupational Risks Control

180 days

• The EU framework: Directive 89/391/EEC and how it reaches your workplace
• How workplaces harm people
• Risk assessment, EU style: the five-step method
• The hierarchy of prevention: the nine general principles
• Machinery, work equipment and energy isolation
• Hazardous substances
• Ergonomics and musculoskeletal disorders
• Psychosocial risks and mental health at work
• Emerging risks: telework, digitalisation, AI and heat
• Managing and measuring OSH